Best in ClassContact Center 2nd Place (100+ Seats)

Customer Contact Week recognized Broad River Retail with second place for Best in Class Contact Center in 2024(100+ seats). This award highlights the dedication and creativity of our Customer Experience Memory Makers.

“This award demonstrates our commitment to providing the best experience for our guests,” said Wes Dudley, Vice President of Customer Experience. “By focusing on our team, improving our efficiency, and leveraging technology effectively, we make sure we continually provide exceptional care for those shopping at our Ashley stores.”

Broad River’s journey to this achievement is guided by three core principles:

  • People-Centric Approach: At Broad River Retail, we support our team members’ growth and feedback through open conversations. We create a supportive environment where honest communication thrives, cultivating continuous development for everyone.
  • Streamlined Processes: Our operational strategy empowers leaders to take ownership and uphold high standards. We prioritize quality assurance to consistently deliver exceptional service.
  • Harnessing Technology: We use modern technology to work more efficiently and promote collaboration among our teams. By embracing new ideas and innovations, we overcome challenges and stay ahead in our industry.

Broad River Retail is honored to join a prestigious list of finalists, including Alaska Airlines, BCLC, Cox Automotive, JK Moving, Pearson, Samsung Electronics America, Scan Health Plan, Synovus Bank, and UPMC Health Plan. This recognition underscores our ongoing commitment to excellence in customer service.

“We are incredibly proud of our Memory Makers whose dedication and innovation helped us achieve this remarkable milestone,” said Anita Harris, Director of Customer Experience.